Our promise to you comes in the form of our Customer Service Charter which reads:

SWR Residential Lettings and S W Relocations Ltd are committed to providing a second-to-none service to all clients.

We will communicate with you by:

• Answering all incoming telephone calls between 9am – 5pm Monday to Friday (excluding bank holidays)
• Answering all emails within 24 hours of receipt
• Answering all website enquiries within 24 hours of receipt
• Responding to any voicemails on the next working day
• Responding to letters within 24 hours of receipt

We will ensure all communications with all members of the team are:

• Polite
• Friendly
• Professional
• Efficient
• Fun

We will:

• Maintain confidentiality at all times, in line with GDPR
• Treat all customers equally and without discrimination
• Constantly improve the customer experience through innovation and investment
• Be honest and transparent, particularly if we have made a mistake, to build trust in the client-agency relationship

Should at any point we fall below the standards described in the charter, we request that you follow our robust Complaints Handling Procedure. We value all feedback that is used to improve and adjust our processes.