admin@southwestrelo.com
Contact Us

01454 612735

The Stables, Hortham Farm

BS32 4JW

9AM-5PM

Monday-Friday

Covid-19 Updates

Due to the ever changing government guidelines and requirements, we will continue updating this page as and when we are required to make changes to the way we operate. Currently our office is open to visitors by appointment only. Half of our team are still working from home, and the other half are working from the office with the relevant social distancing measures in place. Our phone and email systems are fully operational, and most maintenance contractors have now returned to work, but are working with full PPE and within social distancing guidelines. Stay safe all!

Update: 2nd June 2020

As we make small steps to returning to our office, please be aware of the following:
1) Entering the office is by appointment only
2) Please do not visit if you have any of the symptoms of Coronavirus or have been exposed to anyone who has
3) Most of the team are still working for home, and will be gradually returning to the office depending on their individual circumstances. Thank you for your patience at this time!
Stay safe everyone 🙏❣️

Update: 12th May 2020

From tomorrow, in person appointments will be permitted, therefore we will be resuming on location viewings and other appointmentsin vacant properties.
We will at all times observe social distancing guidelines, and our negotiators will be wearing PPE.
The office will remain closed until further notice but all members of the team are still working from home (and bizarrely, busier than ever!) ❤️.

Update: 1st April 2020: Properties still being let

Despite the Covid-19 pandemic, we have been busy behind the scenes finding new innovative ways to allow us to continue matching tenants to properties and vice versa, always within the provided government guidance, keeping our staff and clients safe.
All of these properties have been let over the past three days using a combination of video tours, three way Whatsapp video calling (thank you to our amazing tenants!) and electronic signature platforms.
Properties do not need to sit empty: where there is a will there is a way 🥰

Update 31st March 2020: Right to Rent Checks

Right to Rent checks can now be carried out by video call due to Covid-19.

Update 25th March 2020 

On monday we moved our entire office to our individual homes, in readiness for the “lockdown” announcement which came on monday evening.
We are continuing to work, within government guidelines, as much as we can – and trying to make the best of this distressing situation we are in.
Stay safe everyone! 🥰

Update 19th March 2020: From SWR

“Sometimes you have to just bow your head, say a prayer and weather the storm.”
I don’t think any of us quite realised or expected what has transpired over the past 7 days.
We are all deeply concerned about what is to come, about our parents , our friends, families, incomes, jobs our own health and the health of those around us.
We are doing all we can to keep going as normal, including home/remote working, regular communications with landlords, tenants and contractors and keeping up to date with government guidance in terms of advice for both landlords and tenants as well as health related advice.
No matter how bad this thing gets, we are all in the same boat and the best we can do right now is stick together.
This is going to get worse before it gets better so please don’t suffer alone. Just call us for help, advice or even just a chat.
Our business WhatsApp number is: 07956214565. We are here if you need us 🥰

Update 15th March 2020: REVISED COVID-19 UPDATE FROM SWR

After careful consideration, we have decided to revise our Covid-19 policy.
To protect our landlords, tenants, leaseholders, contractors and team members we would like to make the following revised statement.
1) All routine property visits (inspections) will now be postponed until further notice. If you have a property visit booked or due, please await further correspondence with regards to the date of re-booking. We have taken this decision to protect both our Property Managers and our tenants and their families.
2) Viewings in vacant properties will continue as normal, unless either the applicant or current tenant(s) are experiencing any of the following scenarios:
a. They have travelled overseas in the past 8 weeks
b. They have any symptoms of Covid-19 (no matter how mild)
c. They have been in contact with anyone with the symptoms of Covid-19
d. They have been advised by a healthcare professional (or NHS 111) to self isolate.
3) Viewings in occupied properties will be reviewed on a case by case basis.
4) Video/skype viewings are now available.
5) Check-in and Check-out appointments will continue as normal with the exception of clients experiencing any of the scenarios in point 2.
6) Emergency maintenance will continue as normal. Should the situation deteriorate, this will be re-evaluated. Occupiers will be asked if they are experiencing any of the above four scenarios prior to the visit. All contractors have been provided with advice with regards to mitigating the spread of Covid-19 and risk assessments will be carried out prior to releasing keys for each job. Please make us aware as soon as possible if any occupiers are in a “High Risk” group.
7) Non-emergency maintenance will be reviewed on a case by case basis.
8) Hand sanitiser is available at the front entrance to the offices and both property managers and negotiators are carrying a personal supply. They have been requested to use hand sanitiser both before and after appointments and they have been requested to avoid both hand shaking and close contact with others (1 metre distance as recommended by government sources). Please do not take offence at this; we are trying to keep our team safe and prevent the spread of the virus.
9) Should members of our team need to self-isolate, they will be able to do so with our full support and financial backing. Please bear with us through this period as we prioritise work to ensure our service levels are not affected.
10) Should any of our occupiers have a problem making their rental or service charge payments relating to Covid-19, we request you contact us as soon as possible to discuss the options.
11) In the extreme circumstance that we are required to close the office, we have contingency plans to enable to the business to continue operating on a skeleton basis and would be able to update you should this situation occur. This would involve team members working remotely.
12) The safety and health of both our team and those we meet is paramount therefore we will do all we can as a business to ensure our actions minimise the impact of Covid-19 on all our clients.
SYMPTOMS OF COVID-19
• Dry cough
• High temperature/fever
• Shortness of breath
HOW TO PROTECT YOURSELF FROM COVID-19
• Regular hand washing with soap and water for at least 20 seconds
• Using regular hand sanitiser gel
• Cover your mouth or nose with tissue rather than your hand when coughing and sneezing
• Put tissues in sealed bin as soon as possible
• Avoid close contact with others who are unwell
• Avoid touching your face
WHAT TO DO IF YOU THINK YOU HAVE COVID-19
• Remain at home and self-isolate
• Do not visit your GP or hospital
• Use the NHS 111 online Corona Virus service for further advice:
Stay safe all!

Update 12th March 2020: COVID-19 SWR POLICY STATEMENT

We have been carefully watching the development and media surrounding the spread of the Covid-19 virus. To protect our landlords, tenants, contractors and team members we would like to make the following statement.
1) All property visits will be carried out as normal, however this will be reviewed if the situation deteriorates. All tenants will be asked prior to the visit whether they have travelled overseas since the start of 2020, whether they have any symptoms of Covid-19, whether they have been in contact with anyone with the symptoms of Covid-19 or whether they have been advised to self-isolate. If any of these scenarios apply, the visit will be postponed.
2) All viewings with continue as normal, unless either the applicant or current tenant are experiencing any of the above four scenarios.
3) All maintenance will continue as normal. Should the situation deteriorate, this will be re-evaluated. Tenants will be asked if they are experiencing any of the above four scenarios prior to the visit.
4) Hand sanitiser is available at the front entrance to the offices and both property managers and negotiators are carrying a personal supply. They have been requested to use hand sanitiser both before and after appointments and they have been requested to avoid both hand shaking and close contact with others (1 metre distance as recommended by government sources). Please do not take offence at this; we are trying to keep our team safe and prevent the spread.
5) We are circulating information relating to Covid-19 to all parties to distribute information and help prevent the spread of the virus.
6) Should members of our team need to self-isolate, they will be able to do so with our full support and financial backing.
7) Should any of our tenants have a problem making their rental payments relating to Covid-19, we request you contact us as soon as possible to discuss the options.
8) In the extreme circumstance that we are required to close the office, we have contingency plans to enable to the business to continue operating on a skeleton basis and would be able to update you should this situation occur.
9) The safety and health of both our team and those we meet is paramount therefore we will do all we can as a business to ensure our actions minimise the impact of Covid-19 on all our clients.
SYMPTOMS OF COVID-19
• Dry cough
• High temperature/fever
• Shortness of breath
HOW TO PROTECT YOURSELF FROM COVID-19
• Regular hand washing with soap and water for at least 20 seconds
• Using regular hand sanitiser gel
• Cover your mouth or nose with tissue rather than your hand when coughing and sneezing
• Put tissues in sealed bin as soon as possible
• Avoid close contact with others who are unwell
• Avoid touching your face
WHAT TO DO IF YOU THINK YOU HAVE COVID-19
• Remain at home and self-isolate
• Do not visit your GP or hospital
• Use the NHS 111 online Corona Virus service for further advice:
Stay safe all!